Understanding and flexibility will provide our customers the opportunity to refund or exchange a TGAS product provided it’s in its full resalable condition. The product should be refunded and exchanged within 7 DAYS.
The full refund will ONLY be provided upon inspection and confirmation that the faulty item was dispatched via the TGAS warehouse. TGAS will hold full accountability and will bare the cost of delivery IF, as mentioned above, the faulty item was dispatched via the TGAS warehouse.
Exchanges due to personal dissatisfaction with size or color can be arranged through our courier company, provided the required size or color is available on our website. The customer will need to pay LKR 450 for delivery. Alternatively, we offer the opportunity to exchange the item for something of the same value as the initial product.
Upon inspection, if the item has not been returned in FULLY resalable condition, we reserve the right to refuse an exchange.
For returns, email support@thetgas.com, DM us on Instagram (@tgasclothing, @tgascasuals, @thegymacessorystore), or WhatsApp us at 0770740641 with your invoice number, product code, quantity, reason for return, and whether you want a refund or exchange.
Delivery charge during returns: A refund of the delivery charge will be given in the instance of damages or faulty goods dispatched via TGAS warehouse.
Customers will be held responsible to bear the delivery cost if the exchange is due to personal dissatisfaction of colour or size.
We are unable to refund damaged/discoloured items once worn. We will only be refunding damaged or faulty goods that have arrived to you from the TGAS warehouse.
Products returned past the 7 day timeframe will NOT be refunded or exchanged.
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